Return & Refund Policy

DODOLY supplies wholesale products and customized OEM/ODM orders. Returns and refunds are handled according to the following terms.

01 | Quality Issues

If you receive defective, damaged, or incorrect products, please contact us promptly with photos or videos. We will investigate and offer an appropriate solution, including replacement, compensation, or refund where applicable.

02 | Standard Products

Returns of non-defective products require prior approval. Products must be unused and in their original packaging. Return shipping costs are generally the buyer's responsibility.

03 | Customized Orders

OEM/ODM orders are generally non-returnable once production has started, except for confirmed quality issues or products that do not meet agreed specifications.

04 | Order Changes & Refunds

Changes or cancellations depend on production status and agreed order terms. Returns must be approved in advance. Refund arrangements will be confirmed based on the circumstances and applicable law.